In fixed ops, we’re always searching for that rare win-win: a solution that increases customer satisfaction, generates revenue, improves retention, and boosts reinsurance performance—all without disrupting the current process. Well, we’ve built that solution, and we did it with automation.
We’ve created an entirely new bucket of reinsurance money. And not just any bucket—it’s huge. It’s built on premium with an exceptionally low loss ratio, and it’s helping smart dealers turn their service department into a true differentiator in the market.
Here’s how: we offer long-term warranties on customer-pay repair work, and we’ve done it in a way that requires no added work from your team.
Warranty Is Not New—But Seamless Warranty Is
Offering warranties on repairs isn’t revolutionary. What is revolutionary is doing it without friction, disruption, or human error.
With our platform, there’s no need to:
- Change culture
- Implement new processes
- Train advisors or techs
- Modify pay plans
- Track performance
- Hold people accountable for “another program”
There’s nothing to remember. Nothing to resist. And most importantly, nothing to re-kick off when it inevitably gets forgotten. When your service manager, advisor, tech, cashier, and accounting staff come in tomorrow morning, they’ll do exactly what they did yesterday—only now, every eligible repair over $200 will automatically include a long-term warranty.
Here’s How It Works
- Our software applies warranty coverage automatically to all customer-pay ROs over $200.
- You decide in advance which op codes to exclude—no warranty, no internal, no problem.
- At the RO level, the system builds in a small markup—typically 5–6% of the total, or 10–13% on just parts or just labor.
- That premium gets embedded into the RO accurately and transparently, including proper disclosure to the customer.
- Once complete, the customer receives their warranty digitally via email—automatically.
- On the backend, our software streamlines the claims process, making life easier for your administrator and keeping customers satisfied.
Driving Real Retention with Warranty
Some may wonder: “But how many repairs really fail again?” The answer: not many—and that’s exactly what makes this a fantastic reinsurance product. Low losses mean high margins. But don’t underestimate the perceived value of the warranty.
Customers like knowing their repairs are protected. It builds trust. And trust is the foundation of retention. Much like the popularity of lifetime powertrain warranties—most people don’t actually plan to keep their vehicle forever. But they like knowing they could.
Add a Cherry on Top: Maintenance Items
Some of our most forward-thinking dealer clients have chosen to go a step further. They include common maintenance items—like brake pads and batteries—in their warranty coverage.
This accomplishes three things:
- A Strong Marketing Message: “All repairs come with long-term protection, including brake pads and batteries.” That’s a powerful differentiator.
- Healthy Claim Volume: These claims validate the program internally, helping employees see the value.
- Employee Buy-In: When advisors and techs see customers using their warranty, they believe in it—and that makes it part of your store’s DNA.
Compliance, Ease, and ROI—Built In
Because everything is automated, compliance is ensured. Every RO is priced, disclosed, and recorded correctly—automatically. There’s no relying on humans to remember to check a box or explain a program. It’s baked in.
More importantly, you get:
- Higher service retention
- Increased gross profit per RO
- Boosted CSI
- New and meaningful reinsurance dollars
All without training, accountability meetings, or manual input.
Bottom line: We’ve eliminated the friction. You don’t have to push a new process. You don’t have to wait for it to “stick.” This is plug-and-play. And once it’s live, it just works—while driving measurable results in every major fixed ops KPI.
We’ve made the old idea of repair warranties into something new, powerful, and fully automatic.
And the best part? Everyone—from your tech to your customer to your reinsurance company—wins.